Shipping policy.

Everything we make is made in small batches, so here is exactly how and when your order gets to you.

Processing time.

Orders are usually packed and shipped within 2–4 business days. Because we bottle in small batches, the occasional popular item may take a little longer; if anything will be delayed, we will email you. Orders placed on weekends or holidays start processing the next business day.

Carriers.

We ship with trusted carriers such as USPS, UPS, and FedEx. The carrier and service for your order may depend on its size, weight, and destination.

Domestic shipping.

We ship throughout [Country]. Once your package leaves us, typical delivery takes about 3–7 business days depending on your location and the service selected at checkout.

International shipping.

International shipping is currently [available to select countries / unavailable]. Where offered, delivery times vary by destination and customs. Any import duties, taxes, or customs fees are the recipient’s responsibility and are not included in our prices or shipping costs.

Costs and free shipping.

Shipping costs are calculated at checkout based on your destination and order. We offer free standard shipping on orders over [Free-shipping threshold]. Any current promotions will be shown at checkout.

Tracking.

As soon as your order ships, we will email you a tracking number so you can follow it the rest of the way. If you do not see that email, check your spam folder, then reach out to us.

Delays.

Once a package is with the carrier, delivery is in their hands. Weather, holidays, and customs can cause delays we cannot control. We will always help you track down a wandering package, but we are not responsible for carrier delays after an order has shipped.

Contact us.

Questions about your shipment, or need to fix an address fast? Email wellness@natromed.com and we will jump on it.