Privacy policy.

This policy explains what we collect, why we collect it, and what you can do about it. We try to keep it short and human. If anything here is unclear, email wellness@natromed.com and a real person will answer. This policy applies to [Registered business name] (“Natromed,” “we,” “us”) and our website and online store.

Information we collect.

We collect only what we need to run the shop and talk to you. That generally includes:

• Your name and email address.
• Shipping and billing addresses.
• Order details (what you bought, when, and for how much) and order history.
• Email-list signups and any preferences you tell us about.
• Messages you send us, such as support emails or returns requests.
• Site analytics and cookie data (pages visited, device and browser type, approximate location, and how you found us).

We do not store your full payment card number. Card details are handled directly by our payment processor (see below).

How we use it.

• To process, fulfill, and ship your orders.
• To send order confirmations, shipping updates, and receipts.
• To respond to your questions, returns, and support requests.
• To send marketing emails if you opted in (you can opt out anytime).
• To understand how the site is used so we can improve it and fix problems.
• To prevent fraud, protect the store, and meet our legal obligations.

Who we share it with.

We do not sell your personal information. We share it only with the service providers who help us run the business, and only as needed:

• Payment processor (for example, Stripe) to charge your card securely.
• Shipping carriers (such as USPS, UPS, or FedEx) to deliver your order.
• Email and analytics providers to send messages and measure site performance.
• Professional advisors or authorities when required by law, or to protect our rights and your safety.

These providers are only allowed to use your information to perform services for us.

Cookies and tracking.

We use cookies and similar technologies to keep your cart working, remember preferences, and understand site traffic. Some are essential for the store to function; others are for analytics. You can control or block cookies in your browser settings, though some features may stop working if you do.

Data retention.

We keep your information for as long as your account or relationship with us is active, and afterward only as long as needed to fulfill the purposes described here or to comply with tax, accounting, and legal requirements. When we no longer need it, we delete or anonymize it.

Security.

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we take it seriously and act quickly if something goes wrong.

Your rights.

Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of marketing, and to request a copy of your data. To exercise any of these, email wellness@natromed.com and we will respond within the time required by law.

California (CCPA) and EU/UK (GDPR).

If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of any “sale” or “sharing” of your information (we do not sell it). If you are in the EU or UK, we process your information under lawful bases such as performing our contract with you, your consent, and our legitimate interests, and you have the rights granted by the GDPR, including the right to lodge a complaint with your local data protection authority. We will not discriminate against you for exercising any of these rights.

Children’s privacy.

Our products and store are intended for adults. We do not knowingly collect personal information from anyone under 18 (or under 13 in any case). If you believe a child has provided us information, email us and we will delete it.

Changes to this policy.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may also be announced by email or on the site.

Contact us.

Questions about your privacy? Email wellness@natromed.com or write to us at [Business mailing address]. A human reads it, probably while something steeps.