Refund & returns.

We want you to feel good about what you bought. We also make ingestible wellness products, so there are some common-sense limits around safety and hygiene. Here is how returns and refunds work.

Opened consumable products.

For your safety and ours, opened or used consumable products (tinctures, drops, powders, and anything you ingest) generally cannot be returned or refunded once the seal is broken. This is standard for supplements and helps us keep every product safe for the next person.

Unopened items within 30 days.

If an item is unopened, unused, and in its original, sealed packaging, you may return it within 30 days of delivery for a refund of the product price. You are responsible for return shipping unless the return is due to our error.

How to start a return.

• Email wellness@natromed.com with your order number and what you would like to return.
• We will confirm whether your item qualifies and send return instructions.
• Please do not ship anything back before you hear from us, so we can make sure it is processed correctly.

Refund timing.

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method, usually within 5–10 business days, though your bank may take a little longer to show it.

Damaged or incorrect items.

If your order arrives damaged, defective, or just plain wrong, that is on us. Email wellness@natromed.com within 14 days of delivery with your order number and a photo, and we will make it right with a replacement or full refund, including any return shipping.

Subscriptions and cancellations.

If you are on a subscription, you can cancel, pause, or change it anytime from your account or by emailing us. Changes take effect for your next billing cycle. To avoid being charged for an upcoming shipment, please make changes before that cycle’s renewal date. Already-shipped subscription orders follow the same return rules above.

Contact us.

Not sure if your item qualifies? Just ask. Email wellness@natromed.com and we will sort it out with you.